Refund policy

At Lifemark.shop, we believe that a thoughtfully designed home creates comfort, warmth, and a sense of belonging. Our collection of curtain tiebacks and short-pile rugs is selected to help customers enhance their living spaces with practical organization, decorative details, and everyday functionality.

We understand that purchasing home décor products online may involve questions regarding color, size, texture, style compatibility, or personal preference. This Return and Refund Policy explains the conditions and procedures for returns, replacements, exchanges, and refunds for purchases made through:

Website: https://www.lifemark.shop/

Our goal is to provide a transparent and customer-friendly experience while maintaining reasonable standards for product quality, hygiene, and resale conditions.

Business Information

Vibrant Green for Vibrant Peace
577 N D St Ste 115
San Bernardino, CA 92401
United States

Contact Person: TYLER FRANCIS SMITH
Email: [email protected]

California requires businesses to clearly communicate their refund and exchange practices so customers understand applicable conditions before completing a purchase.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

  • The item must be unused or only inspected;
  • The product must remain in original condition;
  • Original packaging should be included whenever possible;
  • All included accessories and components must be returned;
  • The item must not show damage caused by improper use;
  • Proof of purchase must be provided.

Because home décor products are intended for household use and resale, items that have been significantly used, altered, washed, stained, or damaged may not qualify for return.

2. Product-Specific Return Conditions

Lifemark.shop offers home décor products including:

  • Curtain tiebacks;
  • Decorative curtain accessories;
  • Short-pile rugs;
  • Home styling accessories;
  • Related household decoration products.

Before purchasing, customers should carefully review:

  • Product dimensions;
  • Material descriptions;
  • Color information;
  • Installation requirements;
  • Intended placement.

Returns may not be accepted for products showing:

  • Dirt or stains;
  • Pet hair;
  • Odors;
  • Signs of outdoor use;
  • Excessive wear;
  • Damage from improper cleaning;
  • Missing packaging or components.

For rugs especially, customers should inspect size, color, and texture immediately after delivery before placing the product in regular use.

3. Damaged or Defective Products

We understand that products may occasionally experience issues during manufacturing, handling, or transportation.

If you receive an item that is:

  • Damaged;
  • Defective;
  • Incorrect;
  • Missing parts;
  • Different from the ordered product;

please contact us as soon as possible.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Clear photographs of the product;
  • Packaging photographs if available.

After review, Lifemark.shop may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Another appropriate solution.

4. Incorrect Orders

If we send an incorrect item, please notify us promptly.

Examples include:

  • Wrong product;
  • Incorrect quantity;
  • Missing accessory;
  • Incorrect style or variation.

We will review the order details and assist with correction.

5. Change-of-Mind Returns

Customers may request a return because:

  • The product does not match their décor;
  • They selected the wrong size;
  • They changed their decorating plans;
  • They no longer need the item.

Such returns may be accepted when products remain unused and meet all return requirements.

Return shipping costs for preference-based returns may be the responsibility of the customer.

6. Return Request Procedure

Customers must contact Lifemark.shop before returning merchandise.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Product name;
  • Reason for return;
  • Supporting photos if necessary.

Customers should wait for return approval and instructions before shipping products.

7. Return Address

Approved returns should be sent to:

Vibrant Green for Vibrant Peace
577 N D St Ste 115
San Bernardino, CA 92401
United States

8. Refund Processing

Once returned products are received and inspected, approved refunds will be processed.

Refunds are generally issued to the original payment method.

The time required for completion may depend on:

  • Payment providers;
  • Banks;
  • Credit card companies;
  • Financial processing timelines.

9. Shipping Fee Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong item was shipped;
  • The item arrived defective;
  • The issue resulted from an error by Lifemark.shop.

10. Order Cancellation

Customers may request cancellation shortly after placing an order.

Cancellation requests cannot always be guaranteed after:

  • Order processing begins;
  • Packaging begins;
  • Shipment preparation starts.

If cancellation is unavailable, customers may request a return after delivery.

11. Policy Updates

Lifemark.shop reserves the right to update this Return and Refund Policy when necessary due to:

  • Business changes;
  • Product updates;
  • Customer service improvements;
  • Legal requirements.

The latest published version will apply to future purchases.